Line deactivation is one hell of a headache if you find yourself in the position, but I think this particular line will be a huge headache and I will explain why now. Glo lines are sold on the road for the price of N200 per sim, and this price covers your registration with the seller of the sim card of which most of the sim cards are already 4G activated which is a good one.
https://ipadewa.com/reviews/online-companies/alpari-international-review/#post-747
So back to the reactivation of the Glo line, I had to go to their office as the roadside seller does not have the authorization to do this but mind you, I had registered the line and used it when I bought it initially. So after explaining myself to the customer care representative at the Glo office, she then listed out the requirements which include: a valid means of identification, the sim pack, and the last straws that break the camel’s back, a payment of N2000. I almost shouted, “for what?”
I could remember that during the previous year that my phone was stolen, I had to retrieve my MTN line, the requirements were the same but the charges were N1000 only and in this case, I was issued a new sim card since the first one was stolen, but in this reactivation, I still have the line with me, meaning I won’t be needing any new line to be used to bring back the old number, so the cost should even be cheaper than when am retrieving my line. Even at that I was willing to pay the price but was told that the registration site was down, I was like “what is happening” you are the provider of the network and you are complaining, I think should be port then since this is like the case of NEPA complaining of electricity and thereby resorting to generating set, do you think I should pay such bill?
https://ipadewa.com/reviews/online-companies/alpari-international-review/#post-747
Sorry for your unfortunate incidence, Glo is always one problematic line to use, the only good thing about them is their data plans, they are very cheap and mega in nature, maybe that's why some people still use it, although that "some" is still a very large number she, Trust us Nigerians, we like cheap things.
SIMPLE STEPS ON HOW TO REACTIVATE YOUR GLO LINE
1. Look for the sim pack of the lost or damaged or no longer functioning sim card but if you can't find it, just go anywhere you can get an affidavit stating that you have lost the sim pack and that you are the legal owner of the sim.
2. Take the sim pack( or affidavit if you don't have your sim pack) and any valid government-issued means of identification( i.e. drivers license, national id card, international passport, voters card e.t.c), don't bother to use your workplace or company id, because it will be rejected.
3. Go to another Glo outlet near you but don't forget to go there with N2000 in your pocket apart from your transport fare and tell them your plight so that they can reactivate your line.
A final note, if your glo line has been inactive for a period of 3-4 month, don't bother to go there for reactivation, just go and get a new line because your line would have been recycled and on its way to the market or already in the market waiting for a new owner.
Recycled lines cannot be retrieved nor reactivated even if you have all the necessary documents to claim ownership of the line.
Before I commence this post, please note that Ipadewa digital media is not in any way affiliated to Glo Nigeria, and neither can it help you reactivate your line but its forum can help you by sharing how a user who had been in such a situation was able to solve the same problem. so I will be sharing the post verbatim here now:
SIMPLE STEPS ON HOW TO REACTIVATE YOUR GLO LINE
1. Look for the sim pack of the lost or damaged or no longer functioning sim card but if you can't find it, just go anywhere you can get an affidavit stating that you have lost the sim pack and that you are the legal owner of the sim.
2. Take the sim pack( or affidavit if you don't have your sim pack) and any valid government-issued means of identification( i.e. drivers license, national id card, international passport, voters card e.t.c), don't bother to use your workplace or company id, because it will be rejected.
3. Go to another Glo outlet near you but don't forget to go there with N2000 in your pocket apart from your transport fare and tell them your plight so that they can reactivate your line.
A final note, if your Glo line has been inactive for a period of 3-4 month, don't bother to go there for reactivation, just go and get a new line because your line would have been recycled and on its way to the market or already in the market waiting for a new owner.
Recycled lines cannot be retrieved nor reactivated even if you have all the necessary documents to claim ownership of the line.
if you will like to confirm anything from Glo itself before embarking on the task, please call 0805 002 0121 from any phone number or 121 or 200 from a Glo line or send an email to customercare@gloworld.com